🇦🇺 AustraliaDTC E-commerce
Haven & Stone — Melbourne
A scaling Shopify home-and-lifestyle brand drowning in 1,400 weekly tickets after a viral campaign.
14h → 1.8hFirst response
71% → 94%CSAT score
−63%Cost / ticket
Offshore customer support & AI data operations
24/7 Customer Support That Reduces Costs and Improves Customer Experience
Dedicated English and French-speaking teams handling customer care, order management, back-office support, and AI data operations — helping growing businesses scale without increasing overhead.
Trusted by startups and growing businesses in e-commerce, SaaS, healthcare, logistics & finance
24/7Support Coverage
EN · FRMultilingual Teams
$5/hrStarting Rate
Live OperationsAll systems online
Avg Response Time
< 15 minCSAT Score
94.7%First Contact Resolution
88.3%Languages
EN · FR
Qualification
HND · Bachelor's+
Why Nexora Support
A serious support partner for companies that can't afford mediocre service
We combine degree-qualified agents, dedicated QA, and multilingual coverage to deliver customer support operations that protect your brand — at a cost structure that actually makes sense for growing businesses.
24/7 Support Coverage
Round-the-clock operations across time zones. Weekends, holidays, and peak seasons covered with live agents — never bots, never voicemail.
Degree-Qualified Agents
Every agent holds at minimum an HND or Bachelor's degree, with real customer support experience and structured onboarding before going live.
English & French Operations
Native-level bilingual teams serving your Anglophone and Francophone customers with genuine fluency — not translated scripts.
Dedicated QA & Monitoring
Built-in quality assurance, weekly ticket audits, CSAT tracking, and live performance reporting shared directly with your team.
Cost-Efficient From $5/hr
Enterprise-grade support without enterprise overhead. Transparent hourly pricing, no long-term lock-in, no hidden fees.
Scales Up & Down On Demand
From 2 agents to 200. Ramp up for peak season, scale down in quiet months — your operation, sized to your volume.
How It Works
A clear path from first call to fully managed operation
Four steps from discovery to delivery. No bloated onboarding, no surprises — just a structured process designed to get your support team live in weeks, not months.
01
We assess your business needs
A discovery call to understand your product, customer base, support volume, tools, and growth plans. No pitch deck — just listening.
02
We assign and train the right team
We match you with degree-qualified agents by industry fit and run a dedicated training programme on your product, tone, and workflows.
03
We integrate with your tools
Your helpdesk, CRM, and internal systems — Zendesk, Gorgias, HubSpot, Shopify, and more. We plug in, we don't replace.
04
We manage performance & reporting
Dedicated QA, weekly performance reviews, CSAT tracking, and monthly reports. You see exactly how your operation is performing.
Proven Results
Real engagements. Measurable outcomes.
Two recent customer support engagements — one with an Australian DTC brand, one with a US logistics operator. Same pattern: faster response, higher CSAT, lower cost-per-ticket, all inside 90 days.
Read the case study
🇺🇸 United StatesLogistics
MetroFlow Logistics — Austin, TX
A regional last-mile carrier handling 4,200+ daily tickets with deteriorating SLAs and merchant churn.
18m → 1m 24sFirst response
76% → 93%CSAT score
−51%Cost per contact
Real engagements · Real numbers · Verified outcomes Most engagements live within 21–35 days
Operational Commitments
Numbers we stand behind
The performance targets we commit to from day one — tracked, reported, and held against on every engagement.
< 15min
Average First Response
24/7
365-Day Coverage
90%+
CSAT Target Score
EN· FR
Multilingual Operations
Pricing & Engagement
Commercial clarity from day one
Flexible engagement models built around how your business actually operates. No long-term lock-in, no seat minimums you can't grow into.
Starting From
$5/hour
Hourly Support Engagements
For businesses starting out, seasonal coverage, or overflow support. Pay only for the hours you actually use.
- Fully trained agents
- EN / FR coverage
- Weekly reporting
Most Popular
Dedicated Team
Custom/month
Dedicated Agent Teams
Full-time agents working exclusively for your business. Deep product knowledge, consistent tone, predictable monthly cost.
- Named, dedicated agents
- Dedicated QA & team lead
- Custom SLA commitments
- Monthly performance reviews
Tailored Package
Volume-based
Enterprise & High-Volume
Multi-team deployments, AI data operations at scale, or complex multi-channel support. We build packages around your volume and requirements.
- Multi-team coordination
- AI data operations
- Custom integrations
All engagements are flexible — packages can be adjusted based on volume, hours, and specific support requirements. Talk to us for a tailored quote.
Explore Nexora
Everything you need in one partner
01
Full-Service Support Solutions
Customer care, order management, back-office, and CRM support — all under one roof.
View Services02
Industries We Serve
E-commerce, SaaS, healthcare, logistics, retail, and financial services — we know your world.
Explore Industries03
Meet the Team Behind the Work
Degree-qualified agents with real specialisations in e-commerce, SaaS, and more.
Meet the Team04
Business with Purpose
A portion of every contract supports women and children in underserved communities across West and Central Africa.
Our ImpactReady to scale your support without scaling overhead?
Book a no-commitment discovery call. We'll learn about your business, your volume, and your goals — and show you exactly what a Nexora engagement would look like.