Support services built for scale
From first-touch customer interactions to complex back-office operations — Nexora provides the full spectrum of support services, fully managed.
Customer Support
Omnichannel support across email, live chat, and phone. Our agents are trained to resolve issues on first contact, reducing escalations and driving CSAT scores above 90%.
- Email & ticket management
- Live chat support
- Phone / voice support
- Social media DM handling
- Multilingual (EN + FR)
Order Management
End-to-end ownership of the post-purchase experience — from order confirmation to delivery exceptions, returns, and refunds. We handle the complexity so your customers stay delighted.
- Order tracking & status updates
- Returns & refund processing
- Carrier liaison & exceptions
- Shopify / WooCommerce fluency
- Dispute & chargeback support
Back Office Support
Operational tasks that don't touch the customer directly but power everything behind the scenes. Data entry, account admin, report generation, and process documentation.
- Data entry & validation
- Account auditing & reconciliation
- Report generation
- SOP documentation
- Workflow coordination
CRM & Helpdesk Management
We're fluent in the tools your team already uses. Zendesk, Freshdesk, Gorgias, HubSpot, Shopify, and more — we plug in, not replace.
- Zendesk & Freshdesk admin
- Gorgias for e-commerce
- HubSpot CRM management
- Ticket tagging & reporting
- Custom workflow setup
Tools we already know
No onboarding overhead. Our agents arrive trained on the platforms your business runs on.
Let's build your support operation together
Starting from $5/hour with no long-term contracts required. Flexible engagements that grow as you grow.
Request a Custom Quote