The team behind every interaction
Degree-qualified professionals with deep specialisations — not call-centre generalists. Every Nexora agent is selected for domain knowledge, communication quality, and attitude.
Real professionals. Real credentials.
Amina Makinde
Amina leads our CX division with a track record of reducing first-contact escalation rates by 40% across retail clients. Specialist in high-volume e-commerce operations.
Kofi Darko
Kofi brings deep expertise in SaaS onboarding flows and technical troubleshooting. Fluent in English and French; previously led support at two Series B startups.
Fatima Coulibaly
Fatima manages our Francophone support desk, serving clients across France, Belgium, and West Africa. Expert in Zendesk and Freshdesk CRM workflows.
Emmanuel Balogun
Emmanuel's background in supply chain management gives him a unique edge in handling complex order issues, carrier disputes, and cross-border returns at scale.
Grace Nwachukwu
Grace designs all agent training curricula and owns our QA framework. She ensures every customer interaction meets our internal SLA benchmarks before reporting to clients.
Yves Tohonou
Yves oversees all back-office operations with a focus on accuracy, turnaround, and process efficiency. Based in Togo; bilingual English/French native.
We're always growing our roster
Need more agents? We can scale your dedicated team within days — not weeks. All new hires go through our 3-week onboarding programme before going live.
Discuss Your Team Needs